Inbound
P-Series Phone System
Call Center Solution
Make it simple for your call center agents and supervisors to deliver greater customer experience.
What is Yeastar Call Center Solution?
The Yeastar P-Series Phone System has a built-in call center solution. This solution offers businesses a comprehensive package for calls, video, messaging, integrations, and more. It is suitable for businesses of all sizes.
With the all-in-one solution, you can cut down call resolution time, decrease employee workload, and transform customer experiences through intelligent call routing, unified agent tools, and insights & analytics. Also, forget per agent per month pricing. The features are available to all system users.
Better Customer Service with Call Center PBX
Connect customers to agents
With easy to set up IVR menus, call queues, and intuitive agent dashboard, managing calls is easy.
• Automatic call distribution with skill-based routing, priority queue, and more.
• Set flexible queue strategies (Rrmemery, liner, etc.)
• Provide automatic call back option during busy times
• Monitor active call traffic anytime at a glance
Enhance call waiting experience
Efficiently assist customers in the queue by providing helpful information like their position, estimated wait time, callback instructions, holiday greetings, and other personalized prompts. This ensures a smooth and enjoyable experience for them.
Unified Agent and Supervisor Workspace
Provide all the tools your agents and supervisors need in one single web-based interface. The intuitive Queue Panel allows you to monitor queue traffic, check & switch agent status, and quickly conduct call operations like transfer, monitor, and parking with simple clicks.
• Active & waiting call activities in one view
• Drag & drop call management
• Complete view of agent availability & performance data
• Real-time queue performance metrics tracking and display at individual, group or aggregated level
• Role-based feature access control
Real-time Performance Tracking
Discover up-to-the-minute call center metrics and key performance indicators (KPIs) from the central call center Wallboard. All data are automatically calculated in real-time, daily, weekly, or monthly intervals for your in-depth call center monitoring, management & optimization.
• Track sum of all queues or statistics of individual queue
• 17 Key Performance Metrics
• Real-time Monitoring
• Flexible Calculation Time Frame
• Customizable Widgets
• Multi-screen Display
Intuitive Reports, Easier Management
Get access to 8 advanced call center reports. Easily spot issues and opportunities in your call center with comprehensive view of agent-specific operational metrics, call parameters, and panoramic queue statistics. You can run targeted analysis of your call center data by customizing timeframe, agent, or queue selection. Share the real-time or historical reports with your team in graphical, downloadable formats, and schedule reports to be run periodically in the future.
More for greater customer experience
Omnichannel Messaging
Provide customers more ways to get in touch with live chat and integration with WhatsApp, Facebook, and SMS. Access and repond to messages from multiple channels in one place.
CRM Integration
Rich ready-made CRM/helpdesk integrations to automate repetitive tasks, keep a central record of customer interactions, and elevate agent productivity.
Outbound Call Center
Maximize your proactive outreach by running outbound call campaigns. Enable dialing automation, improve connect rates, and create more revenue opportunities.